Picture yourself seated at your own bar or table, and no one recognizes you.
 
What would you notice?
 
That is what we see.
 
We can help.
Call or email today.
 

Bar Spotting,

Mystery Shopping,

and Cost Controls for the Hospitality Industry

QACi is not your typical shopping service. 

 

Restaurant dining room and bar shopping is all we do. QACi has been providing great shopping reports for grateful hospitality businesses since founded in 1990 by a corporate restaurant General Manager from two large national companies.

 

QACi lets you see what you would experience as a guest in your own business, if no one knew who you were. We specifically look for things you look for and things that you train your staff to do.

 

Employees who smile and greet guests before guests greet them. Acknowledgements at the first possible time. Consolidation of moves in the wait section. Suggestive selling wherever possible (and we do role plays to test it). Cleanliness in anything we can see or touch. Using free time to the best advantage. Teamwork.

 

QACi provides an objective, detailed review of the server and their service style at the shopper table and at other tables. Subjective opinion is clearly labeled and constitutes a small part of the report. The focus is on the facility, the employees, their work, and the impact it has on your customers.

 

We can create a customized format for any concept and any budget.

 

        Bar Integrity Shops
 
We can create a customized format for any concept and any budget.

 

  • What a bartender does to hide their stealing is exactly what gives them away if you know what to look for.

  • Will your bartenders enter cash sales for drinks to guests who have no view of the register or pole display?

  • Do they properly update regular guests' checks after each service?

  • Will they pour the same size drink for all guests?

  • Will they do something to personalize the service and turn a new guest into a regular?  

  •  

You will gain a clear picture of their service, cash handling, and register steps as well as reveal if they use their free time to chat with guests, to clean, or just chat with each other.

Dining Room
Mystery Shops

 

Everyone likes to think their staff are menu guides, not order takers. We role play the ordering process in such a manner that it becomes very clear which description the wait conforms to.

  • What would your wait person do with a guest who says "everything looks good" and can't decide what to order?

  • How would they respond to a guest who tells them at the greeting they are "starving"?

  • Will they add two coffees to the check if they are ordered after the check is presented?

Everything the shoppers do and say has a purpose, and the result is in-depth, usable intelligence for the client. 

Tel: 617 901-3636

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