Dining Room Shops

Sample Dining Room Report

 

Everyone likes to think their staff are menu guides, not order takers. We role play the ordering process in such a manner that it becomes very clear which description the wait conforms to.

 

What would your wait person do with a guest who says"everything looks good" and can't decide what to order? 

 

How would they respond to a guest who tells them at the greeting they are "starving"? 

 

Will they add two coffees to the check if they are ordered after the check is presented? 

 

Everything the shoppers do and say has a purpose, and the result is much better information for the client.

 

Sample Dining Room Report

 

QACi Dining Room Shops completely detail:

 

  • Building and Lot 

  • Host Greeting/Seating 

  • Speed of Service 

  • Attitude 

  • Ambiance 

  • Suggestive Sales 

  • Menu Knowledge 

  • Consolidation Skills 

  • Cleanliness and Organization 

  • ID/ Liquor Liability Issues 

  • Board of Health Issues 

  • Teamwork 

  • Manager Presence 

  • Scoring Option 

 

Dining room shops can vary from 10 questions to 100 or more and the forms are tailored to your concept. Checklist questions can be weighted so you can stress the more important aspects of the service to your staff to get higher check averages and get better scores.  

 

We can assist you in showing how to optimally use the reports with your staff to get the best results. 

 

Testimonials

 

Menu Guide or Order Taker?